Task routing
Support
Get help with Sketchion, purchases, account deletion, and connected services.
Review the current Privacy, Terms, Support, and Privacy Choices before relying on Sketchion or contacting support.
Contact
When signed in, use the in-app support ticket flow for account-bound support and include your Support ID, app version, device details, purchase timing, and concise issue context. If you cannot sign in or need a privacy/account-access path, email support@sketchion.com. Do not send passwords, full tokens, JWTs, private keys, API keys, payment card numbers, government IDs, illegal content, or unrelated sensitive information.
Email support
Restore purchases
Use the restore purchase option inside the Sketchion iOS app when you need to restore App Store purchases on a signed-in device. A support ticket can include purchase timing or non-sensitive Apple transaction context, but not full receipt or signed purchase payloads.
Open restore guidance
Refunds
Purchases made through Apple are handled by Apple. Use Apple purchase support or reportaproblem.apple.com for refund requests and include purchase context, not full Apple purchase payloads, when contacting us.
Open Apple refund support
Account deletion
Use the account deletion option inside the Sketchion iOS app, or contact support if you cannot sign in or need help with an account-related privacy request. Account deletion normally removes or de-identifies support ticket bodies, private attachments, optional contact information, upload records, unread counters, and notification pointers, subject to limited legal, safety, fraud, security, or dispute records.
Review deletion path
Notion connection
You can disconnect supported integrations such as Notion in the app or contact support for help with connected-service privacy questions.
Review connection choices
Usage and billing context
Support may ask for non-sensitive account context, purchase timing, operation status, or optional screenshots so we can investigate credits, token usage, or cost-estimate questions. Optional contact information is only for manual follow-up on that request and is not automatic consent to marketing or automated email notifications.
Prepare context safelySupport and choices
Need more context?
You can read support notes, review privacy choices, or contact us by email. Do not send passwords, full tokens, JWTs, private keys, or API keys.